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Some postcodes are experiencing slower delivery times than would normally be expected due to COVID-19. If your order is taking slightly longer than expected, please have patience, Royal Mail & DPD are working hard to get your order to you as quickly as possible.



How can we help you?

See our most frequently asked questions below or choose a category to find the help you need.

MethodExpected Delivery Time Contact After Cut-off Time
Royal Mail TrackedNext Working Day7 Working Days11am
Next Day TrackedNext Working Day7 Working Days11am
DPD Pre-12Next Working Day7 Working Days11am
DPD Pre-12Next Working Day7 Working Days
1st Class1 - 2 Working Days7 Working Days11am
Super Saver2 - 4 Working Days7 Working Days
Free Super Saver2 - 4 Working Days7 Working Days11am
International - EU3 - 7 Working Days15 Working Days
International - Rest of World4 - 12 Working Days20 Working Days
FREE Delivery4 - 12 Working Days20 Working Days11am

The above delivery methods maybe subject to your address. Please login or create an account and add your address, to see methods available in your location.

Top frequently asked questions

1. Where's my order?

You can check when your order was dispatched in the My Orders section of your account. For UK orders, we estimate 2 - 4 working days for it to arrive with you, if you are in Europe, we estimate standard delivery to take 3-7 working days and deliveries to the rest of the world take approximately 6-12 working days. However, we do face postal delays sometimes. If this does happen we have to wait an extended period of working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent). For more information, please visit our Delivery page.

2. My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us with clear images of your damaged item via our Contact Us form so we can look into this for you.

3. Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red 'Cancel' button. If we are able to cancel it for you we will, of course, issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

4. Can I change the address on my order?

We do aim to dispatch orders as soon as possible but if we can catch your message in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team gets to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

5. How can I return my item?

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us.

6. How much is postage?

UK standard postage is £1.99 or free on all orders over £20! Our 1st Class delivery is £2.99, Royal Mail Tracked service is £3.99 and DPD Pre-12 is £4.99. Check out our Delivery page for more information.

7. How do I register for my second-year warranty?

To register for your free second-year manufacturer's warranty please fill out our warranty form

My Order

1. Where's my order?

You can check when your order was dispatched in the My Orders section of your account. For UK orders, we estimate 2 - 4 working days for it to arrive with you, if you are in Europe, we estimate standard delivery to take 3-7 working days and deliveries to the rest of the world take approximately 6-12 working days. However, we do face postal delays sometimes. If this does happen we have to wait an extended period of working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent). For more information, please visit our Delivery page.

2. Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red 'Cancel' button. If we are able to cancel it for you we will, of course, issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

3. Can I change the address on my order?

We do aim to dispatch orders as soon as possible but if we can catch your message in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team gets to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

Stock

1. The item I want isn't in stock, what can I do?

If the item you are looking for is not in stock then please enter your email address into the ‘Back In Stock’ box provided on the product you would like and you will be notified by email when we have more stock in.

2. How do I Request an Item?

You can request something you'd like to see on-site by visiting the Request an Item Page.

Delivery

1. My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us with an image of your damaged item via our Contact Us form so we can look into this for you.

2. How much is postage?

UK standard postage is £1.99 or free on all orders over £20! Our 1st Class delivery is £2.99, Royal Mail Tracked service is £3.99 and DPD Pre-12 is £4.99. Check out our Delivery page for more information.

3. Why has my item not been dispatched?

We try to dispatch all orders within 24 hours of receiving payment so if your item has not been dispatched it is likely that the payment hasn't gone through successfully. Please check the My Orders section in your account to make sure that you don't still have to make a payment.

Payment

1. What payment options are available?

We accept payment by most major debit/credit cards as well as via PayPal. Unfortunately, we do not accept cheques or cash payments.

2. I have been charged for my order twice, what can I do?

We're really sorry to hear this! If you paid by PayPal, please use the Contact Us form and send us both transaction IDs so we are able to look into this and refund the relevant transaction.

If you paid with Braintree you will have two transactions and more than likely one of the payments will have failed and one will have processed normally. With the failed payment transaction the money will have likely been taken out of your account or is being held by your bank. This payment should return to you within a couple of days but if it doesn't, get in contact with us and we will look into it further for you.

Still Have Questions?

1. Send us an email

You can email us via our contact form and one of our experienced customer support agents will be in touch with you as soon as possible.

Xbite LTD., Unit 1 Maison Court, Midland Way, Barlborough, Chesterfield, United Kingdom, S43 4GD | Company No. 6520821 | Vat No. 928 8279 70

Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.